Refund & Return Policy

Effective Date: [Insert Date]

Thank you for shopping with rsp.com.bd. We value your satisfaction and strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, we’re here to help.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, the item must meet the following conditions:

• The return request is made within [3–7 days] of receiving the product.
• The item is unused, undamaged, and in its original packaging with all tags, manuals, accessories, and invoices included.
• The item must not be in the non-returnable category (see Section 5 below).

We reserve the right to refuse returns that do not meet these conditions.

2. How to Request a Return

To initiate a return or exchange:

1. Email us at support@rsp.com.bd or call 01756430033 within the return window.
2. Provide your order number, reason for return, and any relevant photos if the product is defective/damaged.
3. Our team will review your request and confirm the return process.

3. Refund Process

If your return is approved, your refund will be processed in the following ways:

• Digital Payments (bKash, Nagad, Card, etc.): Refund will be sent back to the original payment method within 7–10 business days.
• Cash on Delivery (COD): Refunds will be issued via bKash/Nagad or store credit.
• Partial Refunds: If the returned item is damaged or missing parts not due to our error, only a partial refund may be granted.

Please note: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item sent).

4. Exchange Policy

We allow product exchanges under the following conditions:

• The item is defective, damaged, or not as described.
• Replacement item is in stock.
• Exchange request is made within 3–7 days of receiving the item.

In case the replacement is not available, a full refund or store credit will be issued.

5. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Perishable goods (e.g., food, flowers)
• Intimate or hygiene products (e.g., undergarments, personal care)
• Digital products or gift cards
• Customized or made-to-order items
• Items marked as "Final Sale" or "Non-Returnable"

6. Damaged or Defective Items

If you receive a product that is damaged or defective:

• Contact us within 24–48 hours of delivery.
• Provide clear photos of the product and packaging.
• We will arrange a replacement or refund at no extra cost.

7. Late or Missing Refunds

If you haven’t received your refund after the stated time:

1. Double-check your bank or mobile wallet.
2. Contact your payment provider – it may take some time before your refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at support@rsp.com.bd.

8. Contact Us

For any questions or concerns related to returns and refunds, please reach out to:

RSP Customer Support
📧 Email: support@rsp.com.bd
📞 Phone: 01756430033
📍 Address: sector ,6 road 3 house 8 3rth floor , Uttara , Dhaka