Frequently Asked Questions (FAQ)

Welcome to the RSP FAQ section! Below you'll find answers to the most common questions our customers ask. If you still need help, feel free to contact our support team.

🛍️ Ordering

1. How do I place an order?

You can place an order by visiting rsp.com.bd, selecting the product you want, clicking “Add to Cart”, and then proceeding to checkout. Follow the on-screen instructions to complete your purchase.

2. Can I order without creating an account?

Yes, you can check out as a guest, but we recommend creating an account to track your orders and receive special offers.

3. Can I cancel or change my order after placing it?

If your order hasn’t been shipped yet, you can request a cancellation or change by contacting us immediately. Once it’s dispatched, it can no longer be changed or canceled.

💳 Payments

4. What payment methods do you accept?

We accept:

• bKash

• Nagad

• Rocket

• Cash on Delivery (COD)

• Visa/MasterCard (via secure payment gateway)

5. Is it safe to shop on rsp.com.bd?

Yes, we use secure SSL encryption and trusted payment gateways to ensure your data is protected.

🚚 Shipping & Delivery

6. How long does delivery take?

Delivery usually takes 2–5 business days within Bangladesh, depending on your location.

7. Do you offer home delivery across Bangladesh?

Yes, we deliver all over Bangladesh through trusted courier partners.

8. How much is the delivery charge?

Delivery charges vary based on location and will be shown at checkout. Free shipping may apply on certain orders or promotions.

🔄 Returns & Refunds

9. What is your return policy?

We accept returns within 3–7 days of delivery if the product is unused, undamaged, and in its original packaging. For more details, visit our Return & Refund Policy.

10. How do I return a product?

Please contact our support team with your order number and reason for return. We’ll guide you through the process.

11. How long does it take to receive a refund?

Refunds are processed within 7–10 business days after we receive and verify the returned item.

📦 Orders & Tracking

12. How can I track my order?

Once your order is shipped, you’ll receive an SMS or email with a tracking number. You can also check your order status by logging into your account.

13. I didn’t receive my order. What should I do?

Please contact us with your order ID, and we’ll investigate and resolve the issue promptly.

🛡️ Product & Warranty

14. Are your products original?

Yes, we only sell 100% genuine and authentic products sourced from verified suppliers.

15. Do your products come with a warranty?

Some items come with a manufacturer's warranty. Warranty details (if applicable) will be mentioned on the product page.

📞 Customer Support

16. How can I contact customer service?

You can reach us at:
📧 Email: support@rsp.com.bd
📞 Phone: 01756430033
🕒 Support Hours: 10 AM – 6 PM, Saturday to Thursday